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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Responsibilities

Customer Service

Keep the pulse of customer satisfaction
Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customers
Work with internal/external customers to create an exceptional customer service experience
Manage account/customer expectations
Work with internal and external customers for Corrective and Preventative Actions
Help craft and create KPI customer specific reporting and scorecards
Build and maintain rapport with customers to fulfill their requirements

Operations/Distribution

Process Stock In/Out in SAP
Work with LFS internal customers on process improvements
Help craft account SOPs and Work Instructions
Assist in distribution and operations as needed

Administration

CAPA Reporting
KPI management
Assist with Quotation, RFQ and RFI
Sales support
Undertake other duties as requested

Job Requirements

Possess at least GCE N/O Levels or a Diploma in any discipline.
Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
Excellent command of written and spoken English, with strong communication and interpersonal skills.
Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.
Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
Prior supervisory or people management experience will be an added advantage.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Customer Service Associate (MNX)