Customer Program Management Specialist

Job Description

Boeing Global Services (BGS) is seeking a motivated and talented Project Management Specialist to join

our Commercial Modifications (Mods) & Customer Program Management team in Singapore. This team is focused on bringing together flawless execution of the four modifications product lines (Avionics, Interiors, Connectivity, and Airframe, Performance & Systems (AP&S)), supply chain, engineering and in some cases MRO Execution that provide maximum lifecycle value and enable commercial airplane operators to meet the usage demands of its flight crews and passengers. This role focuses on delivering a market-leading total customer experience. The team manages all contracted Program relationships and interactions with customers (internal & external), in collaboration with Boeing Sales & Marketing teams (BCA & BGS) and Mods

Product Line teams to drive execution and revenue performance to meet or exceed the business plan and truly delight our customers.

Position Responsibilities:

Duties will include (but are not limited to):

• Prime point of contact for Boeing Modifications customer
• Manage customer expectations and deliverables for a portfolio(s) of Modification projects
• Champion the voice of the customer
• Risk, Issues and Opportunity management
• Contract dispute resolution
• Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to ensure proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
• Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders.
• Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
• Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
• Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators

Basic Qualifications (Required Skills / Experience):

• 5+ years experience in a role requiring project / program management skills
• 5+ years experience working in an environment with competing and changing priorities
• 5+ years experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
• 3+ years experience developing & delivering presentations to senior leaders
• Willing and able to travel up to 25% of the time both domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• 10 or more years related work experience or an equivalent combination of education and experience
• Project Management Professional (PMP) credential is a PLUS
• Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
• Experience working in a cross functional environment
• Experience in contracts and proposals
• Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise

Applications for this position will be accepted until Apr. 23, 2026

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Singapore)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.