Customer Operations Specialist (West/Chemical)

Job Description:

• Serve as the main point of contact for key customers, building strong relationships and understanding their needs to provide tailored support.

• Manage quotations, sales orders, and changes, ensuring accuracy, proper validation of requirements, and timely processing.

• Oversee the full order lifecycle from enquiry to delivery, proactively tracking progress and resolving any issues to meet customer expectations.

• Work closely with internal teams and handle escalations, ensuring smooth coordination, quick resolution, and clear communication with customers.

• Analyse customer data to identify trends, improve processes and service levels, and ensure compliance with pricing policies and system accuracy.

Requirement:

• Diploma or Degree in Mechanical Engineering (or related field) with at least 3 years of experience in customer-facing roles, including key account management in industrial or technical environments.

• Strong communication skills with customer-focused mindset, proficient in Microsoft 365, CRM systems (e.g., HubSpot), SAP B1, and able to quickly learn new software tools.

Additional Information:

• Up to $4500

• Located in Jurong East

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972