Customer Care Specialist

Job Responsibilities:

• Handle all customer requests for modifications, repairs, and maintenance.
• Provide professional and suitable repair recommendations, including any additional necessary work.
• Manage all documentation related to costing, claims, and vehicle history.
• Assist customers during vehicle check-in.
• Foster good customer relations and ensure satisfaction with all services and inquiries.
• Prepare repair quotations and cost estimates.
• Request spare part costs from the Supplies & Logistics department.
• Respond to customer inquiries via phone.
• Attend to walk-in customers.
• Perform administrative tasks, including cash collection when necessary.
• Prepare sales and order closing reports.
• Carry out any other duties assigned by the supervisor.
• Assist in service recovery during customer complaints when needed.
• Maintain a warm and friendly relationship with customers.
• Consistently uphold the company's customer service standards.
• Help compile reports for fleet customers.

Job Requirements:

• Minimum NITEC in Automotive Technology
• At least 3 years of experience in the Automotive Industry
• Good communication skills
• Able to work independently with minimal guidance
• Possess a valid Class 3 driving license