Customer Care Specialist (Automotive)

Job Responsibilities:

• Handle customer requests for vehicle repairs, modifications, and maintenance.
• Provide professional repair recommendations and prepare cost estimates.
• Manage documentation for costing, claims, and vehicle history.
• Assist with vehicle check-in and attend to walk-in and phone inquiries.
• Coordinate with the Supplies & Logistics team for spare part pricing.
• Perform administrative tasks including cash collection and report preparation.
• Support service recovery and maintain strong customer relationships.
• Carry out any additional duties as assigned by the supervisor

Job Requirements:

• Minimum NITEC in Automotive Technology.
• At least 3 years of experience in the automotive industry.
• Strong communication skills and ability to work independently.
• Valid Class 3 driving license.