Customer Care & Sales

Full Time Salary:

Basic : $3,200 - $3,500

Working Hours:

11am - 9.30pm, Weekend Shift is compulsory.

Company Profile

Airbot Technology is a leading brand in designing, manufacturing and retailing of smart vacuum cleaner. Brand was founded in SG in 2012. Airbot has established its regional HQ in Singapore and Dubai. Airbot is recognised as one of the most popular and affordable vacuum cleaner brand in South East Asia by mainstream media.

Job description:

Provide online technical support to customers, sharing trouble shooting video, user guidance video

Write concise and accurate FAQ workflows, automate replying for off-work hours chat

Serve walk-in customers, register customers warranty information and demand into shared co-working sheet

Produce, upload, update product training video to online website and google drive

Assist to track, consumption rate of product spare parts, file procurement plan to supply chain team

Manage technicians daily repairing, service records, update customers

Speaking Bahasa and Madrain will be a plus point.

Other ad-hoc duties as assigned

Qualifications:

Ability to work effectively independently and in teams

Self-directed, self-motivated and able to work independently

Positive working attitude with good interpersonal skill

Class 3 Driving License ( Door Step Service )

Benefits:

• Professional Development
• Medical Insurance
• Career Progress