Creative Services Manager

Delivery Management

• Interface with cross-departmental teams to ensure seamless campaign delivery.
• Own and lead internal status meetings.
• Prioritise and streamline work streams based on critical path..

Resource Management

• Continuously develop expertise in all internal systems and tools
• Identify and schedule the right resources for projects, working directly with the Head of Creative Services.
• Build and resource complex timelines using proper project management methodologies and tools.
• Manage overall leave and exit movements - includes coverage and handover planning..
• Recruit external talents - includes sourcing, administrative work and onboarding.
• Possess advanced and intricate understanding of both individual and team's capabilities (competency levels in different hard skills and software) to best fit creatives according to scope and project briefs.
• Have a clear oversight of full creative capacity and number of creative briefs in the system to ensure agency efficiently and talents are effectively utilised, and tailor/plan accordingly (e.g. shifting of work, hiring of freelancers etc.).
• Maximise team output and efficiencies by de-conflicting and working with internal teams on the best solution for all parties.
• Able to forecast in advance if de-conflicting and offloading resource workload is needed to meet project timelines

Creative

• Constantly challenging/pushing for high quality
• Cognisant of recent aware winning works/industry best practices.
• Understanding of industry trends and their impact on client and company's businesses

Operations & Finance

• Identify where altered requirements will involve extra time or extra resources and efficiencies can be gained.
• Proactively identify areas for improvement within process suggest/implement solutions.
• Track and maintain overall creative budgets for freelancers and interns.

People Management

• Collaborate daily with project managers and internal counterparts.
• Maintain good working relationships with all the relevant parties (brand managers, project managers, creatives etc.) to ensure smooth workflow, communication and enhance resource management.
• Be a partner to the Executive Creative Director to drive excellence within the team (e.g. take pride in work, meeting timelines, finding suitable talent etc.)

Leadership

• Provide the management team with regular updates of the current creative landscape resourcing and forward plan (including timelines, budget etc.) against the resource needs.
• Able to take calculated risks and respond to the changing internal landscape with agility.
• A confident leader who understands the intricacies of the business who demonstrates good decision-making and coming up with creative solutions (e.g. on matters of talent matching, flexible working arrangements etc.)
• Work with the Creative Directors to identify opportunities for growth and development when scheduling resources.
• Demonstrate good judgement in choosing methods of communication that are most effective and efficient within the agency

JOB SPECIFICATIONS

Knowledge required

1. At least 5 years relevant experience in project management in the creative/advertising industry.
2. Leadership experience in managing various internal stakeholders.
3. Sound financial planning and budget management experience.

Skills required

1. Excellent communication and multi-tasking skills.
2. Excellent relationship management and problem-solving skills.
3. Ability to work well with cross-functional teams.

Attributes

1. Must be meticulous, detail-oriented and pro-active.
2. Team player with a hands-on approach.
3. Responsive with a can-do attitude, willing and positive attitude to be a support system for the creative team.
4. Ability to work under tight deadlines in a fast-paced environment.
5. Ability to prioritise workload as well as to pre-empt, identify and respond to problems.
6. Reliable, e.g. resilience, confidence, tenacity and maturity.
7. Enthusiastic and committed - capable of gaining trust and respect from colleagues.
8. Passion for creative work and the creative industry