About Captain's Eye
Captain's Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. We empower shipping companies with smart surveillance, data insights, and proactive risk management.
Role Overview
We are looking for a results-driven Customer Success Manager to join our growing team. This role is ideal for someone with at least 2 years of experience in customer success or account management, who thrives on building relationships, driving adoption, and identifying expansion opportunities.
Key Responsibilities
- Manage and grow a portfolio of customer accounts, ensuring high satisfaction and long-term retention
- Serve as the primary point of contact post-onboarding, building strong relationships with key stakeholders
- Proactively identify upsell and cross-sell opportunities in alignment with customer goals
- Collaborate with Sales and Product teams to deliver tailored solutions and drive account growth
- Monitor account health using usage data and proactively address risks and opportunities
- Lead QBRs, product training, and success planning sessions to maximize customer value
- Maintain accurate documentation in CRM and customer success platforms
Requirements
- 2+ years of experience in Customer Success, Account Management is required
- Proven track record of expanding and growing accounts
- Strong interpersonal and communication skills
- Experience working with B2B SaaS or tech products (Maritime or AI experience a plus)
- Ability to analyze customer data to drive strategic decisions
- Comfortable working in a fast-paced, dynamic environment
