Job Responsibilities and Duties:
- Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
- Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
- Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
- Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
- Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
- Other ad hoc tasks as required
Requirements:
- Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
- Candidates with more experience will be considered for more a senior role
- Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
- Excellent communication, negotiation, and relationship management skills.
- A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
- Ability to work collaboratively across functions, yet independently
