Summary
We are looking for an experienced Control-M Administrator / Control-M Support SME to manage and support the enterprise Control-M scheduling platform. The successful candidate will be responsible for platform administration, performance optimization, automation, integrations, upgrades, and L2/L3 operational support. This role requires close collaboration with application, infrastructure, security, and vendor teams to ensure the stability, availability, and reliability of the Control-M environment. The position also requires participation in a 24x7 support model, including shift rotations, on-call support, major incident response, and disaster recovery activities.
Responsibilities
Integration and Automation
- Support and maintain integrations between Control-M and enterprise applications, APIs, monitoring, and ITSM platforms.
- Troubleshoot connectivity, authentication, API, and configuration issues affecting integrations.
- Develop and maintain automation solutions using Ansible, Terraform, Python, PowerShell, and Shell scripting.
- Implement Infrastructure-as-Code (IaC) practices to improve deployment consistency and operational efficiency.
- Support Control-M Automation API and Job-as-Code (JaaC) implementations where applicable.
Incident & Operational Support
- Provide L2/L3 support for Control-M platform and integration-related incidents.
- Perform root cause analysis and implement permanent solutions for recurring issues.
- Support change, release, and problem management activities in accordance with ITIL best practices.
- Participate in major incident management, disaster recovery testing, and business continuity exercises.
- Ensure compliance with service level agreements (SLAs), operational standards, and security policies.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Minimum 5 years of experience in Control-M Administration, Enterprise Scheduling, or Platform Support.
- Strong hands-on experience with:-
- Control-M Enterprise Manager, Servers and Agents
- Control-M upgrades, patching, migrations, and HA/DR
- Control-M Automation API
- Linux/Unix administration
- Ansible and/or Terraform
- Python, PowerShell, and Shell scripting
- API and integration troubleshooting
- Incident, problem, and change management in production environments
- Experience supporting business-critical platforms in a 24x7 operational environment.
