Control-M Administrator / Control-M Support SME

Responsibilities

• Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
• Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
• Monitor and maintain server health, agent connectivity, and overall platform availability.
• Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
• Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
• Execute post-upgrade validation and resolve compatibility or configuration issues.
• Perform platform performance tuning, optimization, and capacity planning.
• Troubleshoot and resolve platform-level incidents impacting scheduling services.
• Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
• Coordinate with BMC Support for product issues, defect analysis, and escalation management.
• Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.
• Maintain and support existing Control-M integrations with enterprise applications and external systems.
• Monitor integration health and ensure reliable communication between Control-M and connected platforms.
• Troubleshoot and resolve connectivity issues, API communication failures, authentication and authorization issues, configuration-related issues, and integration service failures.
• Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
• Ensure alert and event forwarding mechanisms are functioning as expected.
• Perform validation and testing following integration, upgrade, or configuration changes.
• Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.
• Develop automation solutions to streamline operational and administrative activities.
• Create and maintain reusable automation workflows, playbooks, and scripts.
• Design and support Infrastructure-as-Code (IaC) implementations to improve consistency and reduce manual effort.
• Provide L2/L3 support for Control-M platform and integration-related incidents.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support change implementation activities, including platform upgrades, configuration changes, and integration enhancements.
• Participate in Problem Management and Continuous Service Improvement initiatives.
• Ensure compliance with organizational change and release management processes.
• Participate in shift-based support and on-call rotations.
• Support major incident resolution and critical production recovery activities.
• Ensure adherence to SLA and availability targets.
• Participate in disaster recovery testing and business continuity exercises.

Requirements

• Hands-on experience with Ansible or terraform for infrastructure provisioning, configuration management, and automation.
• Strong scripting capabilities using Python, PowerShell, and Shell Scripting (Linux/Unix).
• Experience with source control and automation best practices.
• Knowledge of Control-M Automation API and Job-as-Code (JaaC) is highly desirable.
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• Hands-on experience in Control-M Administration, including Enterprise Manager, Servers, and Agents.
• Experience in Control-M upgrades, patching, and migration activities.
• Knowledge of Control-M High Availability (HA) and Disaster Recovery (DR) concepts.
• Experience with the Control-M Automation API.
• Strong troubleshooting and incident management skills.
• Hands-on experience with Ansible and/or Terraform.
• Proficiency in Python, PowerShell, and Shell Scripting.
• Experience in Linux/Unix administration.
• Experience in integration support and API troubleshooting.
• Experience providing 24x7 production support.
• Knowledge of Control-M Job-as-Code (JaaC).
• Knowledge of Managed File Transfer (MFT).
• Familiarity with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience integrating monitoring and observability tools.
• BMC Control-M certification is preferred.