Job Description:
- Troubleshooting / implementation of contact center solutions CISCO UCCX,CISCO UCCE, or CISCO PCCE
- Working with various components like CUCM, Voice Gateways
- Configure or manage call routing, queues, and agent resources within the contact center platform
- Analyse problems, troubleshoot issues.
- Collaboration with other teams and stakeholders.
- Any other ad-hoc duties assigned by supervisor
Requirements:
- More than 4 years experience in troubleshooting or implementation of contact center solutions CISCO UCCX,CISCO UCCE or CISCO PCCE
- Experience in CUCM, Voice Gateways
- Knowledge of how to configure or manage call routing, queues, and agent resources within the contact center platform
- Familiarity with Cisco Finesse, the web-based agent desktop
- A good understanding of IP networks, SIP, and voice gateway technologies
- Understanding of the Unified CVP for self-service
- Degree in IT or related discipline
Interested applicants, please email your resume to Jensen Fang Lifa
Email: [Confidential Information]
CEI Reg No: R2197080
Recruit Express Pte Ltd
UEN: 199601303W
EA Licence No: 99C4599
