LOW CODE ENGINEER AWS DEVOPS

Job Title: Low Code Engineer (Senior Consultant)

1. Job Summary - highlight project details/what is exciting about the role :

An experienced Low Code Engineer is to design, implement, and support cloud-based contact center solutions using Amazon Connect. You will play a key role in configuring call flows, integrating third-party

systems, and optimizing the overall customer service experience through cloud-native technologies.

2. Key Responsibilities - list what the person will be doing on a day to day basis:

. Design, develop, and maintain Amazon Connect contact center solutions including quality management under Contact Lens, call flows, queues, routing profiles, and IVRs.

. Integrate Amazon Connect with other AWS services such as Lambda, Lex (Chatbots), Polly, DynamoDB, S3, CloudWatch, and external CRMs or ticketing systems (e.g., Salesforce)

. Develop Lambda functions to support real-time call processing and data integrations.

. Work closely with customer experience teams to understand business requirements and optimize call routing logic.

. Monitor, troubleshoot, and improve contact center performance using CloudWatch, AWS Connect Metrics, and analytics tools.

. Support user authentication, customer data access, and real-time reporting solutions.

. Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform.

. Ensure compliance with security and privacy standards across all voice and data interactions.

Essential

Skills:

. Amazon Connect expert with thorough understanding of lex , Lambda,

Contact Lens.

. Seasoned Contact Centre Technology expert and must understand nuances of experience transformations.

. Should understand CRM esp Salesforce integration, AI elements and

associated guardrails.

. Amazon Connect engineer must able to Integrate generative AI / Amazon Q to provide real-time assistance to agents and customer.

. Experience with automation tools and a mindset of automating processes is crucial for scaling and improving efficiency.

. Requires a strong understanding of the AWS cloud platform and services and the ability to implement and manage solutions within that ecosystem.

. Operate and manage the underlying infrastructure within an AWS

environment to support Amazon Connect and other platforms.

. Must able to customize reports and extract analytics around Interaction life cycle.

. Good understanding of Amazon Bedrock is a plus.

. An excellent written and verbal communication is a must.

Qualifications:

. 3 - 5 years of AWS development experience.

. Strong expertise in AWS Lambda, DynamoDB, CloudFront, S3, and EC2.

. Hands-on experience with Amazon Connect, including IVR call flow updates.

. Amazon Lex experience, including bot development and call flow integration.

. Strong Python programming skills (for Lambda development).

. Robust experience in call center technology and ACD (Automatic Call

Distribution).

. Excellent communication skills-must be comfortable providing project updates and presenting to stakeholders.

. Self-starter, highly organized, analytical, and detail-oriented.