Contract Executive, Operations Support
Contract Executive, Operations Support
income insurance limitedEarly Applicant
- Posted 4 days ago
- Be among the first 10 applicants
Job Description
Job Description
Key Responsibilities:
Key Responsibilities:
- Provide administrative and operational support to Customer Care Operations (CCO), including Contact Centre, Branch Services, Telesales, and Recovery & Service Quality.
- Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports, and management information to support operational performance monitoring and decision-making.
- Manage procurement activities, budget tracking, invoice processing, and vendor coordination to ensure effective utilization of departmental resources.
- Maintain office asset inventory, access rights, distribution lists, and staff records, ensuring accuracy and compliance with corporate policies.
- Ensure the smooth day-to-day running of the department, including records management, facilities coordination, office supplies, equipment maintenance, workplace safety, and security requirements.
- Coordinate staff onboarding, offboarding, transfers, and employee lifecycle activities, including system access, induction, training, and logistics arrangements.
- Serve as the key liaison for operational and administrative matters, working closely with internal stakeholders such as Human Resources, Office Services, Information Technology, Procurement, Finance, and other business units.
- Support business continuity, operational readiness, staff welfare initiatives, departmental events, townhalls, and employee engagement activities.
- Manage departmental communications, meeting schedules, documentation, and follow-up actions to ensure timely execution and closure.
- Maintain confidentiality of sensitive information and records in accordance with company policies and regulatory requirements.
- Support process improvement, automation, reporting enhancement, and special projects to drive operational efficiency and service excellence.
- Undertake any other duties, assignments, or projects as assigned by supervisor.
- Apply Income Competencies to all tasks undertaken.
- Education: Polytechnic/Degree
- Professional/Trade Qualification: NA
- Experience: Preferably minimum 1-2 years of working experience in relevant field
- Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)
- Manage multiple priorities effectively in a fast-paced environment.
- Take ownership and deliver results with a high level of accountability.
- Execute plans with discipline, attention to detail, and a customer-centric mindset.
- Demonstrate high energy, creativity, and strong organizational skills in planning and executing staff engagement, wellness, and team-building activities that foster a positive and inclusive workplace culture.
- Be proactive, resourceful, and adaptable in handling diverse operational and administrative responsibilities.
- Communicate confidently and collaborate across teams and stakeholders.
More Info
About Company
Skills:
Excel, Word, Microsoft Office Applications
Skills:
Excel, Microsoft Office Applications, Word, local compliance mandates, investment management support, asset custody workflows, banking settlements, Powerpoint, life insurance administration, portfolio custody
Skills:
Swift, Google Workspace, Loan Administration, Credit Monitoring, Treasury Management System, Ms Office Excel, Relationship Management Application
Skills:
operational support , Application Performance Management, Microsoft Excel, Fire Protection, Quality Management, Microsoft Word, Primary Education, interpreting, Teamwork, zendesk, People Management, Property
Skills:
Fixtures and Equipment, Written and Verbal Communication Abilities, Directing, Furniture, Data Entry, Guard and Patrol, Case Management, activity planning, Heavy Lifting, Microsoft Powerpoint, Requirement Specification, movement, patrol, Internal Communications, Supporting Staff