Overview
Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
Key Roles & Responsibilities
- Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
- Manage systems changes through established change request process & provide status reports to the relevant parties.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Provide systems related technical advice to customers or project team.
- Ensure the management of ICT systems adhere to established processes/ procedures, ITIL best practices and methodologies where applicable.
- Manage budget, resources and schedule for system implementation /operation activities
- Established facility management standards/best practices to ensure operation consistency across project/facility management teams
The Ideal Candidate Should Have/ Be
- Degree in Computer Science/Computer Engineering/ Information Systems or equivalent
- Years of IT Experience: 5-10 Years
- At least 2 years expereience in system support
- Must have Skill: Outsystems Platform
- Experience in Microsoft Server, Virtualisation and System Management Tools is preferred
- Applicants who require work pass need not apply
