Primary Responsibilities:
- Welcome guests upon arrival with warmth and professionalism, offering assistance and guidance as needed
- Provide personalized recommendations and insights into local attractions, dining options, entertainment venues, and cultural experiences
- Facilitate reservations and bookings for guests, including restaurants, transportation, tours and special events, ensuring all requests are fulfilled promptly and accurately
- Maintain up-to-date knowledge of hotel amenities, services and offerings to effectively communicate and promote them to guests
- Handle guest inquiries, concerns and special requests with empathy, efficiency, and discretion, resolving issues promptly and to the guest's satisfaction
- Coordinate with other hotel departments to ensure seamless guest experiences, including Front Office, Group Reservations, Valet, Limousine and Transportation
- Stay informed about current events, festivals and activities in the local area and Resort World Sentosa to provide relevant recommendations and enhance the guest experience
- Maintain a neat and organized concierge desk area, including inventory management of brochures, maps and promotional materials
- Perform any other duties and responsibilities as and when assigned by the manager
Requirements:
- Minimum GCE O Level or its equivalent
- Minimum 1 years experience in customer service, preferably in the hospitality industry
- Good organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment
- Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holiday
- A proactive and resourceful approach to problem-solving, with attention to details
- Knowledge of local attractions, landmarks and cultural institutions is advantageous
