Responsibility
- Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
- Attend to shoppers/tenants queries with in-depth mall and promotional knowledge, including ION Orchard's customer loyalty program
- Administration of partner promotions and reward redemption both at Concierge counters and in-store, for ION Orchard's customer loyalty program
- Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
- Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
- Responsible for general administration duties such as inventory management, reporting etc.
- Undertake ad-hoc projects and responsibilities that may be assigned from time to time
Qualifications/Requirements
- Minimum 1 year of working experience
- Relevant experience in a retail or hospitality environment will be an added advantage
- Ability to converse fluently in English. Other language skills will be a plus factor
- Pleasant personality with genuine aptitude for service-related work
- Willing to work on weekends, public holidays and shifts
