The Community Manager will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client's leadership to drive a purposeful fusion of life and work based on authentic human experiences.
Responsibilities
Community Management
- Special event planning for meetings and event occurring at the property for clients and tenants directly
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees and key stakeholders
- Embed in the FM team a culture of empowerment, engagement and fulfilment
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.
- Create, manage JLL profile within the client account
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Event Management
- Formulate a monthly calendar of events and implementation plan
- Build and maintain Standard Operating Procedures
- Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Providing outstanding customer service and organize memorable events that exceeds client expectations
- Propose ideas to improve event and service quality
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with client, team and vendors
- Develop and manage the vendor network
Enterprise Services
- Manage day-to-day Enterprise Services delivery and coordinate vendors to ensure services are delivered in accordance with agreed SLAs and tracking requirements.
- Oversee bank operations support equipment maintenance, including items such as shredders, mail processors, date/time stamp machines, queue systems, currency counters and scanners, AEDs, and first aid boxes, ensuring serviceability and replacement where required.
- Manage staff refreshment and pantry-related services, including beverage programmes, vending, water dispensers, pantry supplies, and packaged drinking water, and support the administration of related service contracts.
- Coordinate office support services such as newspaper subscriptions and delivery, office stationery supplies, shuttle bus services, electronic waste collection and disposal, and secure confidential paper waste collection.
- Collaborate with stakeholders to resolve Enterprise Services issues and incidents with clear ownership, timely follow-through, and a strong workplace experience focus.
Experience
- More than 5 years event management or front of house experience in the hospitality or real estate industry
- Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
- Excellent time management and communication skills
- Sales skills and ability to build productive business relationships
- Ability to manage multiple projects independently
- MS Office proficiency
Task Skills
- Project management.
- Planning and organizing.
- Strong social media literacy
- Customer relationship management
Personal Skills
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
