Responsible for driving sales growth, managing customer relationships, coordinating closely with operations for smooth order fulfillment, and ensuring customer satisfaction while protecting the company's interests
Responsibilities
Develop and implement effective sales strategies to drive revenue growth
Strengthen and deepen relationships with customers to ensure satisfaction, retention, and long-term partnerships
Prepare and support monthly business presentations and performance reviews
Identify sales trends, analyze performance data, and report on key sales and operational metrics
Liaise closely with the Planning and Operations teams on a daily basis to monitor actual, outstanding, and forecasted orders (domestic and overseas)
Optimize logistics flow to ensure smooth and efficient supply chain operations
Manage customer requests with a judicial and balanced approach - avoiding unreasonable urgent demands that disrupt operations - while providing proactive remedy plans and managing customer expectations effectively
Conduct regular customer visits to maintain strong rapport and gather market intelligence
Oversee payment management to ensure timely collection after delivery, shipment departure, or invoicing
Investigate, coordinate, and resolve customer issues related to deliveries, shipments, or purchase order discrepancies, exercising sound judgment, a judicial mindset, strong risk management, and a firm commitment to safeguarding the company's interests
Requirement
Full-time Degree in Business Administration, Engineering, or a related discipline, Honours preferred
Fresh graduates or candidates with a maximum of 1 year of relevant experience
