Collections SME

Job Responsibilities:

• Serve as the Subject Matter Expert for all collections-related functional requirements.
• Support design and configuration of collections strategies and product features.
• Lead analysis and interpretation of collections performance data to identify improvement areas.
• Collaborate with technology teams to translate business requirements into system functionalities.
• Provide leadership and guidance during UAT, training, and implementation phases.
• Ensure compliance with regulatory standards and internal risk management policies.
• Act as key liaison between business, risk, and technology teams.

Job Requirements:

• Bachelor's degree in Finance, Business Administration, or related field. Master's degree preferred.
• Minimum 8 years of experience in collections with hands-on exposure to cards and/or loans.
• Strong analytical and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong stakeholder management and negotiation skills.
• Proactive, detail-oriented, and adaptable to change.