Co-ordinator, Operations Service(Attractions)

The Palawan @ Sentosa

The Palawan @ Sentosa is Shangri-La Group's first standalone lifestyle and entertainment precinct. Bringing colourful joys of life to our customers outside of the hotel setting, the precinct is designed to bring families and friends together, enabling them to explore, play and bond. This iconic new beach playground will be home to several new-to-Singapore attractions such as gamified karting, floating aqua park and family beach club. Join now to be part of the pioneering team to bring this exciting development to life!

Job Summary

As the Co-ordinator, Operations Service (Attractions), you will ensure guests and visitors enjoy a safe, fun, and pleasant experience by managing ticketing and retail operations, responding promptly to guest inquiries, and maintaining high service standards through collaboration with other departments.

As the Co-ordinator, Operations Services (Attractions) we rely on you to:

• Deliver safe and enjoyable experiences by monitoring and supporting guest activities at attractions
• Manage ticketing and retail transactions accurately to ensure smooth visitor flow and sales operations
• Respond promptly and effectively to ad-hoc guest and visitor inquiries to resolve issues and provide information
• Set, uphold, and monitor service standards to maintain consistent quality of guest experiences
• Collaborate with other departments to coordinate service delivery and address operational needs
• Adapt to shift work schedules to provide continuous support during operating hours

We are looking for someone who:

• Demonstrate enthusiasm and customer focus by engaging positively with guests and visitors
• Show initiative by identifying and addressing operational challenges proactively
• Apply creativity and attention to detail in service delivery and problem-solving
• Build and maintain positive relationships with team members and guests using diplomacy and effective communication

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals

If you are the right person, what are you waiting for Click the apply button now!