Cloud Linux Engineer (Level 2)

We are seeking a Cloud Linux Engineer (Level 2) with strong hands-on Linux/Unix administration experience and multi-cloud operational expertise to support the cloud infrastructure. This role requires at least 2 years of Linux/Unix experience and minimum of 1 year of cloud experience, predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google Cloud Platform (GCP). The position focuses on maintaining and supporting Linux workloads across multi-cloud environments, OS patching, ITIL processes, application deployment and troubleshooting, security hardening, and operational excellence in regulated network separation environments.

Key Responsibilities

Multi-Cloud Linux Operations

Provide L2 operational support for Linux distributions (RHEL 7/8/9, CentOS, Ubuntu, Amazon Linux 2/2023) in on-premises and multi-cloud environments

Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform

Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Lambda, ECS, EKS, Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Storage, Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Google Kubernetes Engine (GKE), Cloud Storage, Cloud Monitoring, Cloud IAM

Manage and support Linux system services, systemd, networking, firewalls (iptables/firewalld), SELinux/AppArmor

Monitor and maintain Linux workload performance, availability, and ensure cloud security baseline across cloud platforms

Participate in 24/7 shift rotation to provide round-the-clock operational support

Operating System Patch Management

Perform comprehensive OS patching for Linux environments using YUM/DNF, APT, AWS Systems Manager, and Azure Update Management

Execute monthly and quarterly patch cycles with coordination and approval workflows

Maintain kernel patching and updates while ensuring system stability and uptime

Deep expertise in Linux Operating System patching, including pre-patch validation, deployment, and post-patch verification

Basic knowledge of Windows Server patching using WSUS and cloud-native tools

Track patch compliance and generate reports for audit and compliance purposes

Coordinate patch windows and communicate with stakeholders

Application Deployment & Troubleshooting

Deploy and configure applications on Linux operating systems

Troubleshoot application issues at the OS level, including permissions, services, dependencies, and performance

Support application teams with OS-level diagnostics and resolution

Perform application log analysis using tools like grep, awk, sed, and centralized logging platforms

Configure and manage web servers (Apache, Nginx) and application servers (Tomcat, JBoss)

Collaborate with development teams to resolve infrastructure-related application problems

ITIL & Service Management

Resolve incidents and service requests related to Linux systems via ITSM platforms

Follow ITIL processes for Incident, Problem, Change, and Request Management

Create and update tickets with detailed documentation and resolution steps

Escalate complex issues to Level 3 engineers and track resolution progress

Participate in Change Advisory Board (CAB) reviews and change implementations

Maintain SLAs and ensure timely ticket resolution

Security & Compliance

Execute CIS (Center for Internet Security) security remediations and hardening baselines for Linux systems

Implement and review IAM permissions using IAM Access Analyzer, Azure RBAC, and GCP IAM with least privilege model

Perform Vulnerability Management System (VMS) remediation based on scan findings

Execute Cloudscape recommendations in collaboration with InfoSec teams

Work on Security threat detection tools and perform remediation

Configure and maintain SELinux/AppArmor security policies

Implement SSH hardening, sudo policies, and access controls

Support security compliance scanning and remediation activities

Maintain security configurations and monitor for security alerts

Implement and maintain SSL/TLS certificate management and renewal processes

Container & DevSecOps

Demonstrate working knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)

Support containerized Linux applications and microservices architectures

Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)

Understand CI/CD pipeline concepts and security integration

Basic knowledge of container orchestration and pod management

Automation & Scripting

Develop and maintain Bash/Shell scripts for routine tasks, automation, and remediation

Proficiency in Python scripting for automation and system administration tasks

Utilize AWS CLI, Azure CLI, and gcloud CLI for cloud operations

Create and execute SSM Documents and Azure Automation Runbooks for automated remediation

Experience with configuration management tools (Ansible preferred)

Automate repetitive operational tasks to improve efficiency

Backup & Disaster Recovery

Implement and maintain backup and recovery strategies for Linux servers in cloud environments

Perform backup validations and participate in disaster recovery testing

Experience with backup tools (rsync, tar, AWS Backup, Azure Backup, snapshots)

Support business continuity planning activities

Document and test recovery procedures

Documentation & Knowledge Management

Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

Document troubleshooting steps, configurations, and remediation procedures

Maintain runbooks for common operational tasks

Contribute to team knowledge base and continuous improvement initiatives

Monitoring & Observability

Configure and maintain monitoring using native cloud - CloudWatch, Azure Monitor, and GCP Cloud Monitoring

Set up alerts, alarms, and notifications for critical systems

Experience with monitoring tools (Prometheus, Grafana, ELK Stack, Splunk)

Analyze logs and metrics to identify and resolve issues proactively

Support integration with centralized monitoring and observability platforms

Configure log aggregation and analysis pipelines

Audit & Compliance Support

Participate in internal and external audits

Provide evidence and documentation for compliance requirements

Support audit remediation activities

Maintain compliance with government security frameworks and standards

Requirements

Soft Skills & Competencies

Analytical Skills Strong incident triage and root cause analysis under pressure

Problem Solving Effective troubleshooting of complex Linux and cloud issues

Communication Clear written and verbal communication; capable of producing documentation and interacting with stakeholders

Customer Service Ability to handle and communicate with demanding customers tactfully and professionally

Ownership Proactive problem-solving mindset with accountability for service delivery

Collaboration Team player with collaborative work ethic

Adaptability Willingness to learn new technologies and adapt to changing environments

Attention to Detail Accurate implementation and thorough documentation

Time Management Effective prioritization of tasks and tickets

Resilience Ability to work under pressure during incidents and critical situations

Required Qualifications

Diploma or Degree in Information Technology, Computer Science, or related discipline

Minimum 4 years of hands-on Linux/Unix administration and support experience

Minimum 2 years of hands-on cloud experience supporting Cloud Linux workloads

Strong understanding of OS patching processes and patch management tools

Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)

Experience with application deployment and OS-level troubleshooting

Hands-on experience with CIS security hardening and remediation

Bash/Shell and Python scripting proficiency for automation and routine tasks

Basic knowledge of Windows Server operating systems

Experience in regulated or secure environments

Availability for 24/7 shift rotation and on-call support