Cloud Engineer (L2)

Job Title: Cloud Engineer (L2)

Location: Singapore

Experience: 3 – 7 Years

Employment Type: 12 Months Contract

Role Overview

We are looking for a Cloud Engineer (L2) to support and manage enterprise IT infrastructure across multiple domains including Cloud, Security, Networking, and Systems.

In this role, you will be responsible for proactive monitoring, incident management, troubleshooting, and service restoration, ensuring all issues are resolved within defined SLA timelines.

Key Responsibilities

• Monitor work queues and proactively manage incidents and service requests
• Provide L2 support for medium-complexity issues across multiple technologies
• Investigate, troubleshoot, and resolve incidents while identifying root causes
• Ensure timely resolution within SLA and update tickets with detailed actions
• Collaborate with internal teams, vendors, and clients for issue resolution
• Perform change management activities with proper risk assessment
• Support disaster recovery planning, testing, and execution
• Drive automation initiatives with scripting and tools
• Conduct ticket audits, trend analysis, and improve knowledge base
• Assist L1 teams in initial troubleshooting and escalation handling

Required Skills & Expertise

Core Technologies:

• Operating Systems: Windows Server, Linux (RHEL, CentOS, Debian)
• Virtualization: VMware ESXi, Hyperconverged Infrastructure (Nutanix preferred)
• Cloud Platforms:
• AWS (EC2, RDS, IAM, KMS, Direct Connect, Containers)
• Azure (VMs, AD, Firewall, Key Vault, ExpressRoute)
• Alibaba Cloud (ECS, OSS, VPC)
• Networking & Security: Firewalls, Load Balancers, Routing, VPNs
• Storage: SAN, Enterprise Storage Systems

Tools & Automation:

• ServiceNow or similar ticketing tools
• Scripting: PowerShell, Bash, Python
• Automation: Ansible, APIs, CI/CD
• Data formats: JSON

Qualifications

• Bachelor's degree in IT / Computer Science or equivalent experience
• Relevant certifications are a plus:
• AWS / Azure / Alibaba Cloud
• VMware / Veeam
• ITIL / SRE

Experience Required

• 3–7 years in Managed Services / IT Infrastructure Support
• Hands-on experience across multiple technology domains
• Strong understanding of ITIL processes and incident management
• Experience working with vendors and global teams

Key Attributes

• Strong problem-solving and analytical skills
• Ability to work in a 24/7 support environment
• Excellent communication and stakeholder management
• Adaptability in fast-paced and high-pressure environments
• Customer-first mindset

Relevant Profiles

• Windows / Linux System Administrator
• Nutanix Administrator
• AWS / Azure / Cloud Engineer
• Infrastructure / Managed Services Engineer