Cloud Engineer L2

Summary
We're looking for a Cloud Wintel Engineer (L2) to support and manage Windows workloads across on-premise and multi-cloud environments (mainly AWS, with exposure to Azure and GCP). You'll handle system administration, patching, troubleshooting, automation, and security compliance.

Responsibilities:

Multi-Cloud Windows Operations

• Provide L2 support for Windows Server (2016-2025) across on-prem and cloud platforms (AWS, Azure, GCP).

• Manage AD, DNS, DHCP, GPO, WSUS, and clustering.

• Monitor system performance, security, and availability.

• Participate in 24/7 shift rotation and on-call support.

OS Patching

• Perform patching using WSUS, SCCM, AWS SSM, and Azure Update Management.

• Handle pre/post patch validation, compliance reporting, and stakeholder coordination.

• Basic understanding of Linux patching (YUM/DNF).

Application Support

• Deploy and troubleshoot applications on Windows servers.

• Analyze logs, tune performance, and resolve OS-level issues.

• Collaborate with app and dev teams for problem resolution.

ITIL & Service Management

• Handle incidents and requests via ServiceNow/Jira.

• Follow ITIL processes for incident, change, and problem management.

• Maintain SLAs and accurate documentation.

Security & Compliance

• Apply CIS hardening and vulnerability remediations.

• Manage IAM permissions and SSL certificates.

• Support security scans, compliance checks, and audit activities.

Automation & Scripting

• Develop PowerShell scripts for automation and remediation.

• Use AWS/Azure/GCP CLI tools for operations.

• Automate repetitive tasks using SSM and other native tools.

Backup & Disaster Recovery

• Maintain and test server backup and DR strategies.

• Participate in BCP/DR drills and maintain recovery documentation.

Monitoring & Observability

• Configure CloudWatch, Azure Monitor, and GCP Monitoring.

• Set alerts, analyze logs, and ensure proactive issue detection.

Documentation & Knowledge Sharing

• Maintain SOPs, runbooks, and troubleshooting guides

• Contribute to team knowledge base and process improvements.

Requirements

Education & Experience

• Diploma/Degree in IT, Computer Science, or related field.

• 4+ years of Windows administration experience.

• 2+ years of cloud operations experience (AWS preferred).

• Strong knowledge of patching, ITSM, and security hardening.

• Proficiency in PowerShell scripting.

• Basic Linux knowledge.

• Willing to work shifts and on-call rotations.

Technical Skills:

• Operating System: Windows Server 2012-2025, basic Linux

• Cloud Platforms: AWS, Azure, GCP

• Windows Infra: Active Directory,DNS, DHCP, GPO, WSUS, Clustering, File Services

• Patch Management: WSUS, SCCM, AWS Systems Manager, Azure Update Management, basic YUM/DNF

• Application Support: Application deployment, OS-level troubleshooting, performance diagnostics

• Security and Hardening: CIS benchmarks, IAM Access Analyzer, vulnerability remediation, EDR/XDR Tools

• Cloud Services: EC2, S3, IAM, CloudWatch, SSM, Azure VMs, GCP Compute Engine

• Security Tools:Trend Micro Vision One, Qualys, Tenable, AWS Config, Azure Security Center

• Scripting: PowerShell, AWS CLI, Azure CLI, gcloud CLI

• ITIL & ITSM: ServiceNow, Jira, ITIL processes

• Backup & Recovery: AWS/Azure Backup, Windows Server Backup

• Containers: Basic Docker, Kubernetes

• DevSecOps: Familiar with SHIP-HATS / CI/CD

Preferred Certifications

• AWS or Azure Administrator/Architect Associate

• CompTIA Security+, LPIC-1/RHCSA

• ITIL v3/v4 Foundation

If you are keen, please email your updated resume to

EA License no. 14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you