We are seeking a skilled and proactive Cloud Engineer (L2/L3) to provide operational support for Windows server environments hosted both on-premises and in AWS. The ideal candidate will have hands-on experience managing Wintel infrastructure, performing patching and compliance tasks, and supporting cloud services such as EC2, IAM, and S3.
This is a technical operations role that requires strong troubleshooting skills, a solid understanding of Windows Server ecosystems, and familiarity with cloud platforms-particularly AWS.
Key Responsibilities
- Provide Level 2 support for Windows Server 2012/2016/2019/2022 in hybrid environments (on-prem and AWS).
- Manage core infrastructure services: Active Directory (AD), DNS, DHCP, GPO, WSUS, and Windows clustering.
- Troubleshoot system issues and resolve incidents and service requests via ITSM tools (e.g., ServiceNow, Jira).
- Execute monthly and quarterly patch management cycles using WSUS, SCCM, and AWS Systems Manager.
- Remediate findings from CIS hardening baselines, vulnerability scans, and compliance tools.
- Collaborate with InfoSec and compliance teams to implement Vulnerability Management System (VMS) and Cloudscape recommendations.
- Support AWS services: EC2, S3, EBS, IAM, CloudWatch, Systems Manager (SSM).
- Review and implement IAM policies using IAM Access Analyzer, ensuring least privilege access across environments.
- Monitor AWS infrastructure for performance and availability using CloudWatch and respond to alerts.
Qualifications
Required Skills & Experience
- 2-4 years of hands-on experience in a Windows Server administration or Cloud Operations role.
- Solid experience with Windows infrastructure services (AD, DNS, DHCP, GPO, WSUS, etc.).
- Exposure to AWS environments and associated services (EC2, IAM, S3, etc.).
- Experience using ITSM platforms such as ServiceNow, Jira, or equivalent.
- Working knowledge of patch management tools and methodologies.
- Familiarity with security hardening, IAM, and compliance scanning.
Technical Tools & Platforms
- Operating Systems: Windows Server 2012/2016/2019/2022
- Cloud Platforms: AWS (IAM, EC2, S3, CloudWatch, SSM)
- ITSM Tools: ServiceNow, Jira, or equivalent
- Patching Tools: WSUS, SCCM, AWS Systems Manager
- Monitoring: AWS CloudWatch
- Security & Compliance: CIS Benchmarks, IAM Access Analyzer, Cloudscape
Preferred Certifications
- AWS Certified Cloud Practitioner / SysOps Administrator
- Microsoft Certified: Windows Server / Azure Administrator
- ITIL Foundation (for understanding of ITSM processes)
What's next:
Ready to take the next step in your career Apply now!
Apply today by clicking on the link provided. Please note that only shortlisted candidates will be contacted.
Do note that we will only be in touch if your application is shortlisted.
Name: Sachet Sethi
Direct Line: +65 6697 7971
EA License No: 91C2918
Personnel Registration Number: R1439850
