Cloud Engineer

Install and configure software and related automation tasks

- Manage servers and other related technology tools

- Set up accounts and servers for windows/linux operating systems

- Monitor performance and maintain systems according to requirements

- Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis

- Ensure security through access controls, backups and hosts firewalls

- Ensure patching is done monthly and systems are upgraded with new releases and models

- Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.

- Respond promptly to Incidents and SRs

- Generate and Review Accounts monthly or as per required

- Explore automation where possible

- Researching and recommending new approaches to improve the computer system.

- Providing technical support when requested within and after office hours

- Develop expertise to train staff on new technologies

- Build an internal technical documentation, manuals and IT policies

Qualifications

Possess the relevant qualifications and/or be proficient in the following areas:

- Minimally Five (5) years hands-on experience in administration of On-Premise Servers and Cloud Operations (AWS and Azure).

- Minimally 2 years hands on experience on Gitlab CI/CD, Azure Jenkins, AWS CF, Terraform

- Working experience with IAM, ECS and EKS in AWS/Azure

- Working experience with Route Tables, NACL, Security Groups, NSG

- With DevOps experience e.g. CI/CD pipeline building and management

- Very good working experience with Terraform using Ship/Hats

- Good working experience with Linux and Windows Operating Systems 2012/2016/2019/2022 Server platform

- Very proficient in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Clustering

- Preferably experience in TrendMicro/Symantec Anti-virus/Crowdstrike products

- Exposure with cloud automation tools such as Terraform, Chef etc

- Knowledge with storage products is an advantage

- Resourcefulness and problem-solving aptitude

- Proficient in coordinating and communicating customer requirements

- Proficient in Windows scripting, powershell or any other scripting language

- Able to handle demanding service response and recovery turnaround

- Able to manage daily support tasks to meet stringent SLA requirements

- Excellent scheduling and multitasking skills

- Meticulous and process-oriented

- Good, hard-working attitude with ability to work well under pressure

- Good communication skills English (written, spoken)

- Good analytical skills with ability to work with others to resolve problems.

- Good organization skills, with ability to properly document and track information.

- Good understanding with Application tiers, IIS, Databases

- Good understanding with Change Management processes

- Having experience in WOG environment is a plus

- Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities

- Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment

- Basic Networking knowledge is a plus

- Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.

- AWS/Azure DevOps Certified or Solution Architect Professional is a must