Client Relationship Manager

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

In this role, you will be responsible for maximizing the sales of AIA products and services through brokers to meet individual / team quotas and AIA business objectives

Responsibilities:

• Ability to achieve the renewal growth targets set for the Broking Channel and other key performance indicators as prescribed by the company

• To establish and maintain a strong business relationship with assigned intermediaries to service and grow existing accounts for corporate insurance

• Pro-actively sets appointments and personally meets with the assigned intermediaries with regular meetings and engagement activities

• Disciplined in providing timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting

• Provide timely renewal terms or sales proposal for new lines of cover on their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability

• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters

• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control

• Ability to pitch and deliver corporate sales presentations jointly with intermediaries, as well as able to support and jointly conduct Employee Communication Sessions to the members of existing corporate customers

• Participate in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper

• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis

• This position will be based at the AIA Tower in Robinson Road

Requirements:

• Education - Bachelor's Degree

• Experience - minimum 2-5 years related industry experience

• Certifications/licenses - HI, M5 and M9

• Excellent communications and interpersonal skills

• Strong Customer focus and relationship-building ability

• Good organizational and project management skills

• Strong Problem Solving and Stakeholder Management Skills