The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
Key responsibilities:
- Leads and directs concurrent standard or complex projects.
- Engages with stakeholders to deliver projects from original concept through final implementation.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
- Manages the delivery of the project, including rigorous scope control and change management.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Documentation and management of risks and issues.
- Ensures clear and concise communications to all stakeholders.
- Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.
- Coordinates activities of the project teams through task delegation or resource assignment etc.
- Performs any other related task as required.
To thrive in this role, you need to have:
- Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Good written and verbal communication skills.
- Ability to work in high-pressure environments.
- Seasoned ability to manage urgent and complex tasks simultaneously.
- Seasoned business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Seasoned influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Seasoned ability to promote project services to both internal stakeholders and external clients.
- Competent in project change management.
- Seasoned knowledge of the industry, domain, or technology related to the client's project.
- Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in business and / or project management or related field.
- Relevant project management certifications preferably PMP required.
- ITIL certification is beneficial.
Required experience:
- Seasoned project management experience preferably in a multinational professional services environment.
- Seasoned client engagement experience.
- Demonstrated understanding of the project life cycle.
- Demonstrated competency in project change management.
- Seasoned experience managing expectations when balancing alternatives against business and financial constraints.
