Client Partner

Our Purpose

Xceedance(www.xceedance.com) is a global provider of strategic consulting and managed services, technology, data sciences and blockchain solutions to insurance organizations. Domiciled in Bermuda, with offices in the United States, United Kingdom, Germany, Poland, India, and Australia, Xceedance helps insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization. The experienced insurance professionals at Xceedance enable insurers, reinsurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability. Xceedance has achieved phenomenal growth in the past six years — a tribute to the knowledge, scope and impact of our people around the world. Everyone is laser focused on delivering value to our customers. We are committed to the communities in which we live and work. We are driven by a culture of innovation and integrity. As a member of the Xceedance team, you can shape a fulfilling career, participate in exciting projects and impact the organization in meaningful ways. Count on strong support to develop skills, grow quickly and meet your professional aspirations. Relish working in a highly collaborative setting that features state-of- the-art resources, modern technology, and a comfortable, gratifying environment. Create solutions and fulfill your role alongside highly talented and dynamic colleagues who will motivate you to be agile and extremely productive. And enjoy the advantages of a superior benefits package.

Our Vision & Strategic Focus:

To help catalyze insurance ecosystems for the benefit of the society.

• Global Insurance expertise and a customer centric approach
• Vertical focused and technology enabled
• Learning Organization
• People – First Culture

Position Title: Client Partner

Location: Singapore/Dubai

Job Description:

Role:

This Account management cum Business development role is a highly visible position central to the overall account engagement ownership and client management.

The role includes business growth, client management, contract negotiations, solutioning, consulting, P&L management; all focused on achieving Xceedance Asia's annual targets for client base growth, revenue, profitability, quality of delivery and customer satisfaction.

Job Responsibilities:

Client Management and Financials

• Communicate with clients to understand their needs and evangelize Xceedance

• Grow Xceedance's business by pitching its offerings to existing and prospect clients

• Build relationships with clients based on trust and respect

• Participate at Insurance events and spread the word for Xceedance

• Function as a client advocate within Xceedance

• Be single point of contact for client escalation for Xceedance deliverables

• Use knowledge of the market and competitors to identify, amplify and position Xceedance differentiators to drive positive expansion outcomes

• Support internal teams in keeping client contracts (SOW and MSA) current

• Assist in any billing and invoice payment issues between client and Xceedance

• Proactively flag any potential delays in invoicing and follow up with client finance for any issues

• Manage account's budgets and profitability

• Adhere to the strategic business development framework — as set by the organization and which is part of an integrated processes, including use of the Company's sales tools and templates to manage prospects through various sales stages — from initial engagement to ongoing planning, execution, control and close of opportunities, as required including the use of Salesforce

Service Delivery

• Coordinate engagement governance sessions with client and Xceedance delivery teams

• Coordinate Voice of customer / NPS surveys and action plans

• Facilitate any billing and invoice payment issues between client and Xceedance. Proactively flag any potential delays in invoicing and follow up with finance for any issues.

• Schedule and coordinate governance sessions

• Be single point of contact for client escalation

What are we looking out for

• 12+ years of proven track record in leading business development and client relationship management for insurance products and services in the geography

• Should have managed large budget engagements and revenue responsibility

• Detailed, practical understanding of insurance functions and how can Xceedance offerings alleviate their pains/challenges

• Established connections within insurer/reinsurer/broker/underwriting agency markets, and at decision making levels of insurance organizations

• Ability to work in a globally distributed environment with customers based in different international regions

• Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.

• A collaborator, storyteller, entrepreneur, and plays on emotional intelligence

• Strong written and verbal communication skills with abilities and experience to close deals

• Ability to travel at least 15% of the time with occasional international trips

Benefits:

• Compensation Structure

• Base salary

• Company laptop

• Employee benefits

What We Offer You

At Xceedance, you will discover the possibility to exceed yourself and grow persistently with us. We offer career development opportunities to our members for a well-rounded development throughout their journey with us.