CB IB Operations & Controls- Operations Client Relationship Management - VP

Position Overview

Details of the Division and Team:

Operations Client Relationship Management (OCRM) utilizes their cross product market information, their in-depth knowledge of Deutsche Bank's infrastructure / contact model and comprehensive knowledge of the client's business to proactively manage the client's needs and partner with them to fulfil business enablement and create operational efficiencies. OCRM manages the ICG's top 106 institutional clients including Central Banks, Sovereign Wealth Funds, Asset Managers, Hedge Funds and Banks. and Corporate clients.

OCRM's delivers to the priority client:

• Serve as a senior point of contact for clients, proactively managing client service delivery issues and working with operations partners to implement sustainable and scalable fixes.

• Partnering clients and internal stakeholders including Sales, Trading, Legal, CRM, Operations and Technology to deliver commercial opportunities and facilitate Institutional Client Group (ICG) to enable business growth including new markets or products.

• Proactive management of clients through deep understanding of their organization and strategy, and how we can partner with them to deliver their needs.

• Work with clients, client captains, technology, and operations partners to deliver on client requirements, move away from non-standard processes across lifecycle of trades.

• Ensure all client level expectations are met across all products and functions globally.

• Support clients to execute on strategic opportunities including adoption of third party and digital solutions.

• Deliver direct client engagement activities to showcase DB thought leadership and enable clients to directly engage with DB and external SMEs e.g client roundtable, panel discussions, voice of the client (fireside chat).

• Oversight of client performance metrics including tracking, analysis and follow up with clients, vendors and the line for issue resolutions.

• Regular relationship visits for operational broker reviews, discussion on operational issues, teach in sessions and high level strategic meetings.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Actively build deep client relationship at a senior level and bring external client intelligence into the organization cross product, i.e. understanding of client strategy, enabler to new business opportunity, etc.

• Identify recurring problems caused by DB's internal process and provide resolution.

• Interact with sales to understand the client trading profile and bring client intelligence to explore commercial opportunities.

• Acts as a conduit to help client navigate within DB's organization and providing key product support contacts bilaterally.

• Delivering client intelligence into the organization cross product including any upcoming strategies and updates in client's organizational structure.

• Using data analysis skills and based on internal metrics to measure performance against both internal targets and market wide standards.

• Using Salesforce as a CRM tool to identify opportunity to improve client experience, identify market trending and client complexities.

• Facilitating regional monthly client governance meeting with senior product leads to discuss product KPIs and client centric initiatives.

• Inform senior operations management, Operations, ICG on DB client service performance by internal and external scorecards, client feedbacks.

• Facilitate across DB operations to resolve client issues.

• Escalate where appropriate and capability to prioritise across DB support functions.

• Extensive liaison with the priority clients operations teams and the client's operations management teams. Establishing ties with key decision makers.

• Extensive liaison with internal operations teams to take tactical and strategic lead in providing solutions to client issues.

• Drive a consistent, aligned experience for clients across DB various teams, products, teams and functions.

• Partnership building with priority clients. Offering differentiating services to priority clients. Providing industry intelligence such as new confirmation platforms, KYC data reference systems and assisting client to be operationally ready in new markets and products.

• To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions.

• Involvement in the client outreach process by leveraging our senior relationships to ensure client engagement & understanding including regulatory matters.

• Facilitating external and internal market initiatives events in connection with clients, internal organization and industry community.

Your skills and experience:

Job requirements:

• Minimum 10 years of Investment Banking operations experience in a role which encompasses Client relationship, in addition to internal stakeholder management, and cross departmental communication.

• Cross-product knowledge across primarily Fixed Income, FX, OTC Derivatives. Knowledge on Clearing Derivatives, Prime Brokerage, loans and Listed Derivatives.

• Existing relationship to APAC institutional clients.

• Possess excellent communication skills (both verbal and written). A client-oriented mentality is pivotal to the role to ensure a culture of client focus.

• Good data analytical mindset and problem-solving skills.

• Strong sense of risk management.

• Strong project and data management skills.

• Knowledge of Salesforce.

• Strong desktop PC skills including good knowledge of Microsoft package including Co-Pilot and on Tableau.

• Ability to work to tight deadlines in a fast-paced environment.

• Good negotiation skills and the ability to manage individual clients expectations.

• Strong initiative and commitment to run various client projects independently.

• Bachelor's degree or equivalent.

• Role requires Chinese speaking skills, as it involves liaising with some of Chinese clients from time to time.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.