Company: Friend of Bus Pte Ltd & Retail Ministry
Location: WCEGA Tower@ Bukit Batok
Employment Type: Full-time, Monday to Friday 9-6pm
About the Role
We are seeking a proactive and detail-oriented Client Fulfilment Executive to join our growing team. This role is central to ensuring smooth day-to-day operations, timely client communication, and effective coordination across our transportation and e-commerce businesses.
You will be responsible for managing customer enquiries, processing orders and bookings, handling administrative tasks, and maintaining operational accuracy in client fulfilment.
Key Responsibilities
Client Communication & Order Processing
- Manage customer enquiries via email, WhatsApp, and online platforms promptly and professionally.
- Process bookings and orders accurately, ensuring all client requirements are clearly documented.
- Prepare and issue quotations, invoices, and other necessary documentation.
- Provide updates to clients regarding order or booking status.
Payment & Documentation Management
- Assist in monitoring customer payments and coordinating with the finance team for timely updates.
- Maintain proper filing of quotations, invoices, and payment records.
E-commerce Operations
- Manage product listings and customer enquiries on e-commerce platforms (Shopee, Lazada, Carousell, etc.).
- Track, process, and fulfil online orders accurately and on time.
- Coordinate stock movements and ensure product availability.
Inventory & Fulfilment Control
- Maintain and monitor inventory control processes, ensuring stock accuracy and timely replenishment.
- Support logistics and dispatch planning for both transport and e-commerce operations.
Administrative Support
- Provide administrative support to management as required, including report preparation and operational coordination.
- Assist in ad-hoc projects or tasks as assigned by management.
Requirements
- Minimum GCE O Level / Diploma in Business Administration, Logistics, or related fields.
- At least 1-2 years of experience in customer service, administration, or operations.
- Proficient in Microsoft Office and basic e-commerce platform operations.
- Strong communication and organisational skills.
- Responsible, meticulous, and able to multitask in a fast-paced environment.
