Client Account Manager

About us:

Atmosphere Airconditioning & Engineering Pte Ltd is a trusted specialist with over 25 years of industry experience, providing comprehensive solutions in the design, installation, maintenance, and repair of all types of Air-Conditioning and Mechanical Ventilation (ACMV) systems. We are committed to delivering high-quality, reliable, and efficient engineering services that meet the diverse needs of our clients across residential, commercial, and industrial sectors.

Job Summary:

The Client Account Manager will be responsible for managing client accounts and relationships. Acting as the main liaison between company and clients, this role involves managing general accounts, monitoring account performance, preparing reports, and providing actionable insights to drive client growth. The Client Account Manager will also play a key role in monitor and follow up on client payments, maintaining long-term client satisfaction, identifying opportunities for service improvement.

Key Responsibilities:

. Oversee clients general accounts to ensure accuracy, compliance, and timely reporting.

. Maintain up-to-date records of account activities, transactions, and reconciliations.

. Monitor and follow up on client payments, send payment proof to the finance team, generate client account statements, and provide performance updates.

. Monitor client account, analyze account trends, and prepare detailed reports with insights and recommendations to support business growth.

. Act as the primary point of contact for clients, handling queries, issues, and escalations professionally and promptly.

. Build and nurture strong, long-term relationships with clients, ensuring their satisfaction and trust.

. Conduct regular check-ins, review meetings, and feedback sessions to align with client goals and expectations.

. Provide feedback and insights from clients to internal stakeholders to improve processes and offerings.

Requirements:

. Diploma or Degree in Business, Finance, Marketing, or related field.

. High level of integrity and attention to detail in financial and client account management.

. Strong commercial awareness and ability to identify growth opportunities.

. Team player with collaborative mindset and adaptability to fast-paced environments.