Cleaning Operations Manager

Key Responsibilities:

1. Operations Management:

a. Plan, organize, and oversee daily cleaning operations for residential and corporate clients.

b. Ensure manpower, equipment, and materials are efficiently allocated for all jobs.

c. Monitor scheduling, deployment, and completion of cleaning assignments.

d. Handle operational challenges promptly, including last-minute replacements and urgent requests.

e. Prepare and review monthly operational reports and KPIs.

f.Attend phone call 24/7 to address urgent requests, emergencies, and operational issues from customers / employees.

2. Team Leadership & Training:

a. Supervise and lead a team of supervisors and cleaners to meet performance and quality standards.

b. Conduct training, coaching, and performance evaluations to enhance productivity and service quality.

c. Ensure compliance with company policies, attendance, grooming, and safety standards.

3. Compliance & Standards:

a. Implement and enforce cleaning SOPs and workplace safety and health regulations.

b. Ensure compliance with BizSafe Star, ISO 9001, and ISO 45001 standards.

4. Inventory & Resource Management:

a. Oversee and manage inventory cycle and ensure smooth operations.

b. Oversee and manage multiple warehouse.

c. Monitor operational expenses and control wastage to achieve cost efficiency.

d. Monitor and manage inventory levels of all products, materials, and supplies.

e. Conduct regular stock audits, reconciliations, and cycle counts.

f. Maintain clean, organized, and secure inventory storage areas.

g. Maintain accurate inventory records using inventory management software.

h. Generate regular reports on stock levels, discrepancies, and inventory turnover.

5. Hands-On Cleaning Duties:

a. Perform cleaning tasks as needed, including washing washrooms, vacuuming carpets, mopping floors, cleaning fixtures, handling and disposing of waste.

b. Ensure all cleaning tasks meet customer standards and quality expectations.

Job Requirements:

• Minimum Diploma & Above.
• 6 days workweek and must work on weekends and public holidays.
• Computer literacy (E-mail & MS applications)
• Strong team player, and a self-driven individual with a positive attitude.
• Good interpersonal and communication skills.
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills.