We are seeking an experienced Claims Manager to lead our NVOCC Claims Department. You will be responsible for the end-to-end management of cargo loss and damage claims, protecting the Company's financial interests while maintaining excellent relationships with our Global Customers and Partners. The ideal candidate must have a deep understanding of maritime law, ocean freight operations, and insurance recovery.
- Claims Lifecycle Management: Oversee the intake, investigation, and resolution of all cargo claims (shortage, damage, theft, and delay).
- Liability Analysis: Evaluate claims based on the Bill of Landing terms, international conventions (Hague-Visby, COGSA), and local regulations.
- Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurance adjusters to reach cost-effective settlements.
- Subrogation & Recovery: Proactively pursue third-party recoveries from ocean carriers, truckers, and warehouse providers.
- Risk Mitigation: Analyze claim trends to identify root causes and implement Loss Prevention strategies across the supply chain.
- Legal Liaison: Collaborate with external maritime counsel and NVOCC liability underwriters on high-value or litigated claims.
- Reporting: Maintain a claims database and provide monthly reports on reserves, paid claims, and recovery ratios.
