Change Management Analyst

About the Role

We are seeking a dedicated and detail-oriented Business Analyst - Change Management & Change Enablement to join the Project Transformation Program Office. This role is pivotal in driving the successful transition of on-premises systems to evergreen, cloud-based products, alongside the implementation of a modern product management operating model.

You will partner with cross-functional product teams, leadership, and stakeholders to design and execute effective change strategies that enable business readiness, foster adoption, and support a smooth transformation journey.

Key Responsibilities

Change Strategy & Execution

. Collaborate with the Change Manager to develop and deliver a comprehensive Change Management Strategy and Plan.

. Conduct change impact analysis and stakeholder analysis to inform targeted change interventions.

. Design and implement change management initiatives, communication plans, and engagement activities to support transformation objectives.

. Facilitate training and upskilling for impacted teams and coach product teams to drive adoption.

Stakeholder Engagement & Communications

. Build and maintain strong relationships with product teams, leadership, and enterprise architects to align project objectives, key messages, and desired behavioral shifts.

. Develop and deliver high-impact communications for senior audiences.

. Prepare and facilitate roadshows, workshops, and other engagement activities to support change adoption.

Business & People Readiness

. Assess organizational readiness for the new product management operating model and facilitate smooth adoption.

. Provide advisory support on talent management, workforce transformation, and leadership capability development.

. Contribute to organization design, culture transformation, and behavioral change initiatives.

Data-Driven Insights & Continuous Improvement

. Leverage change management metrics, analytics, and feedback to refine strategies and interventions.

. Identify and proactively manage potential resistance, risks, and challenges with actionable mitigation plans.

Qualifications & Experience

Required:

. 2 years experience in Change Management or related fields (Talent Management, Human Capital, Organization Effectiveness).

. Strong understanding of transformation projects, particularly modernization of legacy systems (e.g., Mainframe technologies).

. Experience in stakeholder engagement, impact assessment, and adoption planning.

. Strong problem-solving, design thinking, and analytical skills.

. Excellent written, verbal, and interpersonal communication skills.

. Ability to work both independently and collaboratively in a diverse, agile, and technology-driven environment.

Preferred:

. Relevant Change Management certification (e.g., PROSCI, ACMP).

. Experience in large-scale transformation within the public services sector.

. Familiarity with Cloud adoption or SaaS migration strategies.

. Strong facilitation skills for complex discussions with senior stakeholders.

. Experience designing and implementing capability development programs.

. Proven executive-level relationship management skills.