Earn $8K+ Monthly with $3,500 Base
About the Role
LVL Music Academy is seeking a Centre Manager to lead and mentor a team of front-line staff in achieving business goals and delivering exceptional customer experiences. The Centre Manager will be equipped with strong organizational and sales skills, deep product knowledge, and a passion for music education to promote LVL's services and programs effectively.
Roles & Responsibilities
Sales and Growth
- Drive sales and upsells of instruments, accessories, and lessons.
- Retain existing customers through effective problem-solving and excellent service standards.
- Maintain or exceed closure/conversion rate targets for trial lessons to ensure maximum output from leads.
Team Leadership and Development
- Mentor and cultivate team members through on-the-ground coaching to help them achieve their individual targets.
- Execute teacher and staff growth plans to meet monthly performance objectives.
- Foster a positive work culture aligned with LVL Music Academy values.
Customer Service and Operations
- Answer incoming phone calls and emails promptly and professionally.
- Ensure seamless day-to-day operations, including scheduling, registration, and student administration.
- Support operational tasks, including inventory management, merchandising, and general centre housekeeping.
- Uphold the highest quality of service standards to enhance student satisfaction and mitigate turnover.
General Administration
- Track and report on sales, staff performance, and operational metrics.
- Perform any other duties assigned by the Management team to support the overall success of the centre.
Hiring Criteria
- Minimum of 2-3 years experience in customer service, with at least 1 year in a managerial or supervisory role.
- Available to work retail hours and on weekends.
- Strong adaptability, leadership, and problem-solving skills.
- Proficiency in written and spoken English (bilingual or trilingual a plus).
- Goal-driven, able to focus and prioritize tasks to drive centre growth.
- Positive, outgoing, and passionate about customer service and music education.
Compensation & Benefits
- Base Salary: $3,500 per month
- Uncapped Commissions: High-earning potential with top performers exceeding $8,000+ monthly through instrument sales
- Medical & Insurance Coverage for peace of mind
- 14 Days Annual Leave plus Sick Leave
- Continuous Learning & Training: In-house development programs to sharpen your skills
- Career Growth Opportunities: Clear pathways for professional advancement
- Complimentary Music Lessons to enrich your personal journey
- Vibrant & Supportive Culture: Join a passionate team in a dynamic, collaborative environment
About LVL Music Academy
Founded in 2013, LVL Music Academy is a leading music school and instrument shop in Singapore, specializing in string instruments (violin & cello). LVL is the first music hub in Singapore to combine a music school, instrument shop, and in-house repair workshop under the same roof, providing students, parents, and musicians with a truly comprehensive music experience.
Company Mission/Vision
LVL Music Academy's mission is to be the first choice for music education and string instrument retail in Singapore, creating a supportive, inspiring, and professional environment where students, parents, and staff thrive.
