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Centre Executive
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Centre Executive
onsponge pte. ltd.- Posted a month ago
- Be among the first 10 applicants
Job Description
Position: Centre Executive
Responsibilities:
- Complete administrative and operational tasks at the centre
- Work towards attaining student sign-up targets and maximise monthly retention
- Liaise with customers and respond promptly to queries
- Resolve any customer grievances in a courteous and professional manner
- Assist with customer payments and maintain accurate files for auditing
- Update HQ promptly about student enrolment, trial lesson and student withdrawal
- Safeguarding of student welfare and safety
- Ensure the centre is well-maintained with a high standard of cleanliness
- Ensure all classrooms are well stocked with required materials and stationery
- Attend additional training as and when required
- Assist with ad hoc projects
Experience and qualifications:
- O Level Certificate or higher
- Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
- Kind and nurturing when interacting with children
- Professional and courteous when communicating with parents/guardians
- Excellent organisation skills
- Proficient with MS Office and Excel
- Willing to work both weekends and three weekdays
Company benefits:
- Medical and dental benefits
- Incentive programme
- Birthday leave
More Info
Key Skills
Resolve Complaints
Handle Customer Enquires
Communication With Parents
About Company
Skills:
MSOffice Applications, Little Lives, ECDA CMS system, Data Entry
Skills:
crm databases , patient support , Customer Relationship Management (CRM), Microsoft Office, Email, Work in A Fast Paced Environment, Customer Service, emergency operations, Attention To Detail, Friendly Personality, Handle Customer Enquires, Work Under Pressure, Interdepartmental Communication, Detail Oriented, phone etiquette, Able To Work Independently, Reliable, Escalation Process
Skills:
Typing Skills, Knowledge of Singapore roads, Customer service principles, Data Entry
Skills:
Servicenow, Amazon Connect, AWS, customer service standards, speech analytics, generative AI, AI assisted QA, Customer Retention, prompt engineering, predictive customer analytics, AI-driven contact centre solutions, workflow automations
Skills:
Microsoft Office, Microsoft Excel, Private Banking, Online Portal, Resolve Complaints, Email, Escalation Point, assess requests, Interdepartmental Communication, Case Management, Account Management procedures, Interface with supervisors, Investigation, Advertising, Customer Call Handling