MSOffice Applications, Little Lives, ECDA CMS system, Data Entry

crm databases , patient support , Customer Relationship Management (CRM), Microsoft Office, Email, Work in A Fast Paced Environment, Customer Service, emergency operations, Attention To Detail, Friendly Personality, Handle Customer Enquires, Work Under Pressure, Interdepartmental Communication, Detail Oriented, phone etiquette, Able To Work Independently, Reliable, Escalation Process

Typing Skills, Knowledge of Singapore roads, Customer service principles, Data Entry

Servicenow, Amazon Connect, AWS, customer service standards, speech analytics, generative AI, AI assisted QA, Customer Retention, prompt engineering, predictive customer analytics, AI-driven contact centre solutions, workflow automations

Microsoft Office, Microsoft Excel, Private Banking, Online Portal, Resolve Complaints, Email, Escalation Point, assess requests, Interdepartmental Communication, Case Management, Account Management procedures, Interface with supervisors, Investigation, Advertising, Customer Call Handling

Training, volunteer training, volunteer development, Volunteer Recruitment, public engagement, Team Player, Mutual Collaboration Agreement, Initiative, Volunteer Programme Management, Interpersonal Skills, Recruitment