The Center Manager is responsible for ensuring the smooth day-to-day operations of the Academy, providing leadership in customer service, administration, and cross-departmental collaboration.
Key Responsibilities:
- Oversee the daily operations of the Academy to ensure efficient service delivery.
- Manage escalated customer inquiries and resolve complaints with professionalism.
- Supervise and execute administrative tasks including enrolment, attendance tracking, student records, scheduling of classes/make-up sessions, event and competition coordination, invoicing, merchandise, payment follow-ups, and parent/student correspondence across multiple communication platforms etc.
- Provide administrative support to coaches, including managing student assessment exercises, compiling and presenting reports, and delivering feedback to stakeholders.
- Collaborate with sales, marketing, and finance teams to ensure alignment on customer service initiatives and to effectively address client needs.
- Review existing processes to identify inefficiencies, implement improvements, and streamline workflows for greater operational effectiveness.
- Lead, motivate, and evaluate the performance of the customer service team to maintain high standards of service.
- Manage communication and all related matters with the Singapore Gymnastics Association.
- Carry out ad-hoc projects and tasks as assigned by management.
