Tuition Center Manager

The Tuition Centre Manager oversees the daily operations, academic quality, staff performance, and overall growth of the centre. This role requires balancing administrative responsibilities, people management, and customer service to ensure smooth delivery of educational programs and a positive learning experience for students.

Key Responsibilities

1. Centre Operations & Administration
   Manage day-to-day operations of the tuition centre.
   Oversee class scheduling, enrolments, and resource allocation.
   Ensure compliance with company policies, education standards, and safety regulations.
   Handle budgets, expenses, and financial reporting.
2. Staff Management
   Recruit, train, and supervise teachers, tutors, and administrative staff.
   Conduct regular performance reviews and provide coaching for improvement.
   Create a positive, motivating work environment.
3. Academic Quality Assurance
   Monitor teaching standards and student outcomes.
   Implement curriculum guidelines and teaching methods.
   Provide feedback and support to educators to maintain high teaching quality.
4. Customer & Student Relations
   Act as the main point of contact for parents and students.
   Address inquiries, concerns, and feedback promptly and professionally.
   Build strong relationships with families to ensure student retention.
5. Marketing & Business Development
   Plan and execute marketing strategies to attract new students.
   Manage promotional events, open houses, and partnerships with schools or communities.
   Drive enrolment growth and meet sales/targets.
6. Reporting & Continuous Improvement
   Track KPIs such as student enrolment, retention, and academic performance.
   Prepare monthly/quarterly reports for management.
   Identify areas of improvement and propose strategies for centre growth.

Job Requirements

Qualifications

• Bachelor's degree in Education, Business Administration, Management, or related field (Master's degree preferred but not always required).
• Teaching background or experience in the education industry is an advantage.

Experience

• At least 3-5 years of experience in a supervisory, academic coordination, or management role.
• Proven track record in managing teams and achieving business or academic targets.
• Experience in sales/marketing within the education sector is an added benefit.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented with strong problem-solving skills.
• Solid organizational and time management abilities.
• Proficiency in MS Office and student management systems/software.
• Ability to work under pressure and meet enrolment/financial targets.

Personal Attributes

• Passion for education and student development.
• Results-driven and proactive.
• Adaptable and resourceful.
• Professional, approachable, and empathetic with students and parents.