The successful candidate will be part of the Cargo Network Operations team and will assist in resolving load control-related issues by supporting load planning procedures. The role provides operational support in load control, load planning, documentation, and coordination between various stakeholders to ensure on-time performance and regulatory compliance on every flight.
Responsibilities
Load Control Support
- Support load planning procedures and assist in resolving load control-related issues
- Maintain accurate flight documentation and records and provide backup support during irregular operations and flight delays
Load Master Support
- Assist in calculating aircraft weight and balance for passenger and cargo flights, and support the preparation of load sheets and loading instruction reports (LIR)
- Verify cargo manifests and loading instructions and ensure proper cargo restraint and load distribution
- Ensure special cargo is correctly loaded on the aircraft (e.g. correct orientation, proper restraint, adherence to aircraft restrictions for live animals, perishables, oversized items)
- Assist with load planning to maximise aircraft utilisation, coordinate cargo transfers and connections, and support compliance with specific loading requirements
- Support communication between flight crew, ground crew, and operations control
Training & Development
- Participate in comprehensive initial training programmes covering weight and balance fundamentals, and Business Continuity Plan (BCP) training programmes
- Complete aircraft-specific training modules for different fleet, dangerous goods training, and maintain current certifications
- Monitor and follow up on acknowledgements from stations, sending reminders to ensure timely confirmation of receipt and compliance with procedural updates
Support Activities
- Assist in preparing training materials and documentation and coordinate training schedules with operational requirements
- Support the development of standard operating procedures and training guides
- Generate OCCS reports and format data into DOC reporting templates for analysis and perform delay database archiving using Excel
- Serve as overall system administrator ensure proper documentation to maintain a clear audit trail for compliance and tracking purposes
Special Tasks
- Support logistics related to A350F Entry Into Service (EIS) and post-EIS operations, including smart freighter management
Requirements
- Diploma in Logistics, Marketing, Business or related disciplines
- Experience in the air cargo industry, preferably with load control exposure
- Good knowledge of load control operations
- Proficient in IT systems and applications (e.g. MS Word, Excel, PPT)
- Strong communication and interpersonal skills
- Good analytical skills
- Ability to influence and persuade stakeholders
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
