Handle service requests and support technical troubleshooting with partners from financial and insurance sector.
Work with product manager & marketing team and coordinate with HQ teams to ensure new products, APKs and Value Added Services (VAS) are rolled out successfully.
Prepare, create and test service campaigns and projects as assigned by product manager.
Handle service requests and support technical troubleshooting with partners from financial and insurance sector.
Analyze the logs of device provided by service operations.
Provide analysis of issues encountered and resolutions.
Escalate service requests & analysis of issues to relevant persons in regional or HQ counterparts if issues cannot be resolved.
Serves as the subject matter expert on service systems and provide informative content and documentation to stakeholders to facilitate smooth deployment of services.
Assist in performance data extraction and reporting when required.
Requirements:
Diploma or Degree holders in Information Technology preferred.
2 to 3 years of relevant experience.
Understanding about mobile payment and mobile services.
Must have good oral & written communication skills in English.
Ability to work in a fast-paced environment.
Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment.
Possess excellent communications skills, with the ability to work with various business and technical teams.
Proficient in Microsoft Office (Excel, Powerpoint, Word)
Must be willing to work at Mapletree Business City, Pasir Panjang
