Location: Singapore, Changi North Rise
Working Hours: 5 day work week (Monday to Friday)
Benefits:
- Lunch provided
- 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
- Medical Benefits
- Leave benefits according to MOM guidelines
Job Summary:
We are looking for a Call Support Associate to join our team. This role is the first point of contact for the company, handling incoming calls and emails, and forwarding them to the appropriate team member. Occasionally, the role may require covering the front desk when the regular staff is on leave.
Responsibilities:
- Answer and manage incoming phone calls promptly and courteously
- Direct calls to the appropriate personnel or take messages when necessary
- Handle customer inquiries and complaints with professionalism, escalating when required
- Assign leads from both online and offline channels to relevant team members
- Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff
- Process simple customer orders accurately and efficiently
- Perform general administrative duties such as filing, data entry, and document handling
- Occasionally cover the front desk, welcoming visitors and managing the reception area
Requirements:
- Good communication and interpersonal skills
- Ability to multitask and stay organized
- Proficient in basic computer applications (Microsoft Word, Excel, and email)
- Ability to work independently
- Prior experience in customer service, receptionist, or front desk roles is an advantage
