Call Centre Officer/ Supervisor (12 months) #JTL

. Resolving escalated customer complaints and issues in a professional manner

. Resolve complicated customer complaints or disputes that team cannot handle in a professional manner.

. Provide training, feedback and coaching for call center representatives and deal with escalated customer issues.

. Conduct regular reviews of employee performance and manage any disciplinary issues.

. Assisting in the development and implementation of policies and procedures

Requirements

• Minimum Diploma in business studies, hospitality, sales, and marketing qualifications will be a plus.
• Preferably with 2 to 5 years of call centre or customer service experience

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]
EA License No: 99C4599