Call Centre Officer (Government Project/MNC) #JYS

• Handle incoming and outgoing calls in a professional and friendly manner
• Assist customers with inquiries, requests, or issues, ensuring a positive experience
• Provide accurate information about products, services, or policies
• Record call details and update customer information in the system
• Escalate complex issues to the appropriate team when necessary
• Meet call quality, response time, and service standards
• Support the team in achieving daily and monthly performance targets

Requirements:

• Prior customer service working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [Confidential Information]

EA License No: 99C4599

.All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.