Call Centre Associate/ Officer #JTL

Act as the first point of contact for the customers
- Supporting Client's calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.

Requirement

• Minimum O level/ Higher NITEC/ Diploma in any discipline
• Preferably with prior office administration experiences
• Position 1: Greenwich Location. Working hours are 8.00am to 5.30pm or 8.30am to 6pm or 14.30pm to 24.00am. (Mon to Sun) (Any 5 days per week)
• Position 2: UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) & 8.30am to 1.00pm (Alternate Saturday)

.Taxi reimbursement back home

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]

EA License No: 99C4599