Position Summary
The Business Transformation & Process Excellence Manager is responsible for driving enterprise-wide initiatives that improve operational efficiency, strengthen process governance, and support the organisation's digital transformation agenda.
This role focuses on analysing and redesigning business processes, identifying opportunities to improve productivity and standardisation across the organisation, and enabling digital solutions such as workflow automation, data analytics and AI where appropriate.
Working closely with Finance, IT and business stakeholders, the role will ensure that transformation initiatives deliver measurable business value while maintaining strong governance and internal controls.
Primary Responsibilities
Business Transformation & Process Improvement
- Lead the mapping, analysis and redesign of end-to-end business processes across corporate functions such as Finance, Procurement, HR and other shared services.
- Identify inefficiencies, operational bottlenecks and opportunities to simplify workflows.
- Drive process standardisation and optimisation across regions and business units.
- Develop and implement future-state (to-be) operating models that improve scalability and efficiency.
Process Excellence & Continuous Improvement
- Promote a culture of operational excellence and continuous improvement across the organisation.
- Apply structured improvement methodologies such as Lean, Six Sigma, or similar frameworks.
- Establish best practices for process documentation, governance and operational standards.
- Maintain a pipeline of improvement opportunities across functions.
Digital Transformation Enablement
- Identify opportunities to leverage digital technologies such as workflow automation, data analytics and AI to enhance business processes.
- Ensure digital solutions are applied after process simplification and standardisation to maximise business impact.
- Collaborate with IT & Digital teams to translate business requirements into technology-enabled solutions.
- Support the implementation of digital initiatives that improve operational efficiency and decision-making.
- Ensure digital investments are aligned with business priorities and deliver measurable outcomes.
Process Governance & Internal Controls
- Assess business processes for both operational effectiveness and control adequacy.
- Identify process risks and recommend improvements to strengthen governance and internal controls.
- Ensure redesigned processes maintain appropriate documentation, compliance and audit readiness.
- Collaborate with Corporate Controlling teams to support strong process governance.
Transformation Project Delivery
- Lead transformation initiatives from process discovery through implementation.
- Develop business cases including cost-benefit analysis and ROI evaluation.
- Define project scope, milestones and success metrics.
- Track and report value realisation of transformation initiatives including productivity improvements, cost savings and operational efficiency gains.
Stakeholder Engagement & Change Management
- Partner with business leaders to identify transformation opportunities.
- Facilitate workshops to analyse processes and design improved workflows.
- Build strong relationships with stakeholders across the organisation.
- Support change management initiatives to ensure adoption of new processes and tools.
Job Requirements
- Bachelor's degree in Business, Finance, Engineering, or related discipline.
- MBA, Lean Six Sigma certification, or relevant professional qualification is an advantage.
- 6–10 years of experience in business transformation, operational excellence, consulting, or internal audit.
- Experience working in global or multi-regional organisations is preferred.
- Experience leading process improvement or transformation initiatives in complex organisations.
- Experience working with corporate functions such as Finance, Procurement or shared services.
- Exposure to digital transformation initiatives including automation, analytics or AI
- Strong business acumen and commercial mindset.
- Excellent communication and stakeholder management skills.
- Hands-on, process-oriented leader with high integrity with proven track records to lead change and drive efficiency.
- Analytical thinker capable of connecting operations to financial impact.
- Culturally agile and effective working across diverse Asian markets.
Success Metrics
Success in this role will be measured by:
- Reduction in key process cycle times
- Measurable operational efficiency improvements
- Successful delivery of transformation initiatives
- Adoption of digital tools across corporate / business functions
- Documented improvements in process governance and controls
