Business Support Group, Assistant Manager

Company Overview

Katoen Natie Singapore (Jurong) Pte. Ltd. operates a modern logistics hub and offers onsite services at customer production plants. With over 150 years of experience, it leads in chemical logistics, providing innovative supply chain and engineering solutions globally.

Job Summary

Reporting to the BSG Manager, Thailand and Lead Manager, IT APAC, you will design and analyze business-system processes, optimize IT solutions, manage projects, and support end-users to drive continuous IT improvements aligned with global policies.

Responsibilities

• Design and analyze business-system process flows using Enterprise Architecture software to optimize operational efficiency
• Research and analyze data and technology solutions to develop optimized business models
• Identify and resolve system issues or escalate to appropriate teams for advanced solutions
• Deliver quality support and training to end-users for IT applications
• Maintain accurate documentation of current (As-Is) system processes
• Manage small IT project startups and collaborate with IT leads on major projects
• Enforce compliance with global IT policies, procedures, and best practices in software development
• Provide pre-sales IT solution consulting to commercial teams to support business growth
• Conduct regular business process reviews to identify opportunities for continuous IT improvement
• Manage IT vendor relationships and respond to account and change requests effectively
• Review and analyze operational change requests to support informed decision-making
• Identify improvement opportunities and propose constructive changes to IT processes
• Support office hours in a global corporate environment, ensuring timely IT assistance
• Travel to customer sites or other business units as required to support IT initiatives
• Coordinate effectively across teams to ensure smooth IT operations
• Demonstrate proactive, independent, and self-motivated work approach

Preferred competencies and qualifications

• Experience with ERP systems in medium to large corporate environments
• Experience in IT software product marketing and pre-sales activities
• Working experience in the logistics or supply chain industry
• Basic project management skills including time management, multitasking, and prioritization
• Strong analytical skills to identify and resolve problems in high-pressure situations
• Strong interpersonal skills to work effectively with diverse end-user groups and build collaborative relationships
• Strong oral and written communication skills to engage with peers, end users, and management at all levels