Business Solutions Expert

Job Description: Business Solutions Expert - Services

Position Overview Job Title: Business Solutions Expert
Department: Services
Location: Singapore
Reporting To: Head of Services Delivery

Tookitaki is seeking a Business Solutions Expert to join its Services team to support client delivery and implementation projects across global markets. The Business Solutions Expert will work closely with clients, project managers, and technical teams - (Data Science, Data Engineers, Integrations Engineers, Product, Research and Engineering) to gather business requirements, translate them into functional specifications, and ensure seamless deployment of Tookitakiʼs AML and fraud prevention platforms.

This role is ideal for someone with strong analytical thinking, understanding of compliance workflows, and a passion for translating complex regulatory requirements into actionable, tech-enabled solutions. Position Purpose The Business Solutions Expert acts as a key liaison between Tookitakiʼs clients and internal delivery teams. The role involves understanding financial crime compliance requirements, capturing business and functional needs, preparing documentation, and ensuring that product implementations meet client expectations. This position is crucial for the customization and configuration of Tookitakiʼs FinCense platform and contributes directly to client satisfaction, adoption, and operational success.

Key Responsibilities

1. Requirements Gathering & Analysis
○ Conduct discovery sessions with client stakeholders to capture business, functional, and compliance requirements.
○ Translate business problems into structured requirements documents, process flows, and configuration checklists.
○ Identify gaps, dependencies, and opportunities for configuration within Tookitakiʼs solution stack basis the client requirements for meeting their objectives

2. Functional Specification & Solution Mapping
○ Prepare Business Requirement Documents
-BRDs and Functional Requirement Documents
-FRDs aligned with project objectives, and provide clear understanding to the services team for project implementation
○ Work with product, research and engineering teams to ensure requirements are feasible, well-scoped, and clearly understood.
○ Support scenario-based configurations across modules like Smart Screening, FRAML, Scoring and Case Manager.

3. Client Communication & Stakeholder Coordination
○ Act as the primary point of contact for business-side client discussions during implementation.
○ Facilitate UAT planning and issue triage in collaboration with project managers.
○ Maintain transparent communication with internal teams and client stakeholders on progress and issues.

4. Documentation & Training Support
○ Maintain up-to-date documentation on client configurations, workflows, and data mappings.
○ Prepare training materials and SOPs for client handover.
○ Conduct product training for onboarding client to the Tookitaki solution during the project implementation
○ Support post-deployment optimization based on client feedback and usage data.

5. Compliance Understanding & Impact Assessment
○ Understand AML workflows, regulatory requirements, and industry best practices.
○ Provide input on solution configuration and policy design to ensure regulatory alignment.

Qualifications and Skills Education
. Bachelorʼs or Masterʼs degree in Business, Finance, Computer Science, or related field.
. AML/Compliance certifications (e.g., CAMS are a plus. Experience
. 5 years of experience as a Business Solutions Expert, preferably in B2B SaaS, fintech, RegTech, or compliance delivery.
. Prior experience working with compliance systems AML/Sanctions Screening) or enterprise software implementations is preferred in APAC markets
. Background in data analytics is a plus
. Experience operating in a (messy) scale-up environment with low maturity functions, weak data and many moving parts.

Technical Skills
. Familiarity with SQL, Excel, and working knowledge of data mapping or transformation logic.
. Understanding of APIs, data ingestion workflows, and cloud deployment environments: VPC, CaaS.

Soft Skills
. Proactive, organized, and capable of working in a fast-paced environment. Strong communication and stakeholder engagement skills.
. Highly ambitious, company-first, low-ego leader who optimises for Tookitakiʼs outcomes over turf, shares credit, and makes cross-team tradeoffs.
. Customer-obsessed and target-driven. Deeply curious about customer problems, yet disciplined about targets.
. Builder-operator who can start messy, get hands-on to fix the basics, then codify into clear owners, processes, and operating cadence
. Commercial and data fluent with strong command of unit economics, able to set targets and make calls with imperfect data.
. Fast and thoughtful decision maker who moves quickly, documents choices, and respects risk, compliance, and regional nuances.

Key Competencies
1. Business Requirements Analysis: Ability to gather and structure business needs for technical execution.
2. Compliance & Domain Knowledge: Understanding of AML workflows and compliance lifecycle.
3. Stakeholder Engagement: Builds trust and manages expectations across clients and internal teams.
4. Documentation Discipline: Produces detailed, actionable documentation for delivery and operations.
5. Cross-Functional Collaboration: Works effectively with engineering, data science, and project teams.

Success Metrics
. Timely completion of requirements documentation for all assigned projects.
. High stakeholder satisfaction scores for requirement clarity and implementation alignment.
. Zero major gaps in UAT acceptance due to requirement ambiguity.
. Accuracy and completeness of client configuration documentation and handover materials.
. Positive feedback from project and delivery managers on collaboration and responsiveness.

Benefits
. Competitive compensation and growth opportunities in a global RegTech leader.
. Opportunity to work with cutting-edge AI compliance solutions adopted by top banks and fintechs.
. Exposure to cross-border compliance programs and regulatory environments.
. A high-ownership role with impact across product and service excellence.
. Collaborative, inclusive work culture with recognition from World Economic Forum, Forbes, and FATF.