Job Description
Business Process & Digital Experience Analyst
Job Description
Position Summary
Support the Global EHS & Sustainability (EHSS) digital transformation portfolio by assessing current-state business processes, identifying improvement opportunities, designing future-state workflows, and translating business needs into actionable requirements that enable data, systems, analytics, and digital solution initiatives.
The role serves as the bridge between EHSS business stakeholders, program managers, data teams, systems teams, and digital solution teams. The focus is on improving how work gets done before technology solutions are selected or deployed.
Key Responsibilities
Business Process Discovery & Assessment
- Conduct business process discovery sessions with global EHSS SMEs, site leaders, and end users.
- Document current-state (As-Is) workflows, process maps, swimlane diagrams, and operating procedures.
- Identify process inefficiencies, bottlenecks, duplicate activities, manual workarounds, and control gaps.
- Establish and maintain a centralized EHSS process inventory.
Future-State Workflow Design
- Design future-state (To-Be) workflows aligned to business objectives and enterprise standards.
- Facilitate process redesign workshops across Safety, Industrial Hygiene, Ergonomics, Environmental, Sustainability, Emergency Management, and Assurance domains.
- Define process improvements that simplify work, improve user experience, and enable scalability.
- Develop recommendations for standardization across sites where appropriate.
Digital Experience Assessment
- Assess user interactions across EHSS systems, tools, dashboards, and workflows.
- Gather stakeholder feedback on current digital experiences and pain points.
- Identify opportunities to improve adoption, usability, efficiency, and business value.
- Develop digital experience findings and improvement roadmaps.
Requirements & Solution Shaping
- Translate business needs into business requirements, user stories, acceptance criteria, and process requirements.
- Support demand intake, opportunity assessment, and prioritization activities.
- Partner with program managers to define scope, objectives, and success measures.
- Support testing, user validation, and deployment readiness activities.
Transformation Enablement
- Identify opportunities for process optimization, workflow automation, analytics, and intelligent solutions.
- Partner with relevant stakeholders to ensure business, process, data, and technology alignment.
- Support change management, adoption, and benefits realization activities.
- Maintain process documentation and knowledge repositories.
Success Measures
- Priority EHSS processes documented and maintained.
- Established As-Is and To-Be process repository.
- Reduced process complexity and duplication.
- Improved quality of requirements entering delivery teams.
- Increased adoption and business value realization from digital initiatives.
- Improved visibility into EHSS digital experience and business pain points.
Qualifications and Requirements
Education
- Bachelor's degree in Business, Engineering, Information Systems, Industrial Engineering, Operations Management, EHS & Sustainability, or related discipline.
Required Experience
- 4+ years of experience in business analysis, business process improvement, operational excellence, digital transformation, or process consulting.
- Experience documenting current-state and future-state business processes.
- Experience facilitating workshops and stakeholder interviews.
- Experience gathering and documenting business requirements.
- Experience working with cross-functional global teams.
Preferred Experience
- Manufacturing or semiconductor industry experience.
- Experience supporting EHS, Quality, Operations, Supply Chain, Engineering, or similar business functions.
- Experience supporting large-scale transformation programs.
- Experience with SAP, ServiceNow, Power Platform, or equivalent enterprise systems.
Critical Skillsets
Must Have
- Business Process Mapping
- Workflow Design
- BPMN / Swimlane Development
- Business Analysis
- Requirements Elicitation
- Stakeholder Management
- Workshop Facilitation
- Root Cause Analysis
- Process Improvement
- Documentation & Communication
Preferred
- Lean / Six Sigma
- Process Mining
- Service Design
- User Journey Mapping
- Change Management
- Digital Transformation Experience
- Data Analysis & Visualization
Certifications (Preferred)
- Lean Six Sigma Green Belt or Black Belt
- CBAP (Certified Business Analysis Professional)
- PMI-PBA
- BPMN Certification
- Prosci Change Management
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WhatsApp - +65 65075644
More Info
Key Skills
Documentation Communication
BPMN Swimlane Development
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